News for 'customer care fraud'

Kerala Police Warns Of New Mattress Cyber Fraud

Kerala Police Warns Of New Mattress Cyber Fraud

Rediff.com9 May 2026

Kerala Police have issued a warning about a new form of cyber fraud targeting people buying mattresses online. Fraudsters pose as fake customer care representatives of mattress companies and pressure customers into making immediate payments.

How Ludhiana Police Busted A Cyber Fraud Racket Targeting Foreign Nationals

How Ludhiana Police Busted A Cyber Fraud Racket Targeting Foreign Nationals

Rediff.com3 days ago

Ludhiana Police have busted a large cyber fraud racket, arresting 132 people involved in running fake call centres that targeted foreign nationals through various online scams.

ATM Fraud Ring Busted: Mastermind Arrested in Delhi

ATM Fraud Ring Busted: Mastermind Arrested in Delhi

Rediff.com8 Apr 2026

Delhi Police have arrested a man suspected of leading an organised ATM fraud gang involved in over 50 cases of cheating. The arrest has resolved at least five cases, with the accused linked to numerous incidents across Delhi.

Jharkhand Cyber Crime Crackdown: 10 Arrested in Deoghar

Jharkhand Cyber Crime Crackdown: 10 Arrested in Deoghar

Rediff.com16 Apr 2026

Jharkhand police have arrested 10 cyber criminals in Deoghar district for defrauding people through fake online platforms and fraudulent cashback offers.

Two Arrested in Delhi for Posing as Bank Callers in Credit Card Scam

Two Arrested in Delhi for Posing as Bank Callers in Credit Card Scam

Rediff.com13 Apr 2026

Delhi Police have arrested two individuals for allegedly defrauding a man of Rs 2.45 lakh by impersonating bank customer care representatives and fraudulently using his credit card details.

Insurance Fraud Gang Busted in Dungarpur

Insurance Fraud Gang Busted in Dungarpur

Rediff.com27 Feb 2026

Dungarpur Police have arrested three individuals involved in an organized gang allegedly siphoning money from life insurance policies using forged documents, with the fraud involving approximately Rs 58 lakh.

Bank of India Held Liable for ATM Fraud, Ordered to Pay Compensation

Bank of India Held Liable for ATM Fraud, Ordered to Pay Compensation

Rediff.com9 Mar 2026

The State Consumer Disputes Redressal Commission has directed Bank of India to compensate a senior citizen for losses incurred due to unauthorized ATM transactions, citing deficiency in service and failure to adhere to security protocols.

Delhi Police Nets Over 600 in Cybercrime Operation CyHawk 4.0

Delhi Police Nets Over 600 in Cybercrime Operation CyHawk 4.0

Rediff.com8 Apr 2026

Delhi Police arrested over 600 individuals and detained over 8,300 suspects during Operation CyHawk 4.0, a major crackdown on cybercrime. The operation targeted financial networks and call centres involved in online scams, recovering significant digital evidence and tracing defrauded money.

Delhi Police Operation CyHawk 4.0 Leads to Mass Arrests in Cybercrime Sweep

Delhi Police Operation CyHawk 4.0 Leads to Mass Arrests in Cybercrime Sweep

Rediff.com8 Apr 2026

Delhi Police arrested over 600 people and rounded up over 8,300 suspects during Operation CyHawk 4.0, a large-scale crackdown on cybercrime.

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Fraud Bleeds Insurers Of Rs 10,000 Crore A Year

Rediff.com1 Dec 2025

These losses increase insurance premiums for customers and reduce insurer margins on the other.

International fake call centre duping Aussies busted in Cyberabad, 9 held

International fake call centre duping Aussies busted in Cyberabad, 9 held

Rediff.com30 Nov 2025

Cyberabad police apprehended nine individuals for allegedly operating an international fake call centre that defrauded Australian citizens of millions of rupees over two years.

Fighting digital fraud: From KYC processes to advanced authentication

Fighting digital fraud: From KYC processes to advanced authentication

Rediff.com10 Feb 2025

In today's rapidly evolving digital payment landscape, security concerns remain a top priority for stakeholders across sectors.

'After GST cut, innovation will boost life insurance'

'After GST cut, innovation will boost life insurance'

Rediff.com5 Dec 2025

The reduction in goods & services tax (GST) on individual life and health insurance premiums has been called a "landmark step" for making insurance affordable and inclusive. In a panel discussion at the Business Standard BFSI Insight Summit 2025, Anup Bagchi, managing director (MD) & chief executive officer (CEO) of ICICI Prudential Life Insurance; Mahesh Balasubramanian, MD & CEO of Kotak Life Insurance; Tarun Chugh, MD & CEO of Bajaj Life Insurance; and Ratnakar Patnaik, MD of Life Insurance Corporation of India (LIC), listed what else the industry needs to reach more people.

Improve Customer Service, Banks Told, Or Else!

Improve Customer Service, Banks Told, Or Else!

Rediff.com28 May 2025

In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.

Lessons To Learn From The Tatas

Lessons To Learn From The Tatas

Rediff.com30 Jan 2026

Usually, in the western view, corporate success is attributed to efficiency, organisational structure, and scale. R Gopalakrishnan and Harish Bhat argue that philosophy, culture, and the transmission of values are more important for sustaining growth and profitability of an enterprise over a period of time.

How To Stay Safe From UPI Frauds

How To Stay Safe From UPI Frauds

Rediff.com2 Dec 2024

Link your UPI app to a separate bank account or wallet that has only a limited sum.

'Government Is The Source Of Our Data Leakages'

'Government Is The Source Of Our Data Leakages'

Rediff.com4 Dec 2025

'Instead of the government and telecom operators solving the mess of their own creation, they're telling us we need to give access to our phones perpetually.'

'Insurance Sector Is At An Unstable Equilibrium'

'Insurance Sector Is At An Unstable Equilibrium'

Rediff.com3 Nov 2025

'Other sectors that manage the savings pools of Indians are giving tough competition to life insurance companies.'

Banks' Digital Push Risks Customers' Safety

Banks' Digital Push Risks Customers' Safety

Rediff.com28 Jul 2023

We as customers have to be conscious and careful to sidestep numerous types of frauds made possible under a mindless shift to a digital ecosystem without customer-redress procedures, warns Debashis Basu.

Why Are Bankers Committing Suicide?

Why Are Bankers Committing Suicide?

Rediff.com13 Aug 2025

In the past 10 years, over 500 PSB officers have died by suicide. When targets are overwhelming, senior management and customers are both impatient, and there is constant fear, not every banker has the resilience to survive and thrive, warns Tamal Bandyopadhyay.

Sitharaman has a message for the fintechs

Sitharaman has a message for the fintechs

Rediff.com19 Jun 2025

Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.

How to save yourself from financial frauds, online and offline

How to save yourself from financial frauds, online and offline

Rediff.com20 Sep 2021

India recorded 50,035 cases of cyber crime in 2020, an 11.8 per cent surge in such offences over the previous year, according to the National Crime Records Bureau (NCRB) data. The Reserve Bank of India (RBI) last week once again cautioned bank customers of fraud, including those in Know-Your-Customer (KYC) cases. In fact, certain frauds have become more prevalent than others, and being aware of them is the first step towards protect yourself. Mayur Joshi, chief executive officer, Indiaforensic.com, a company engaged in the prevention, detection, and investigation of frauds says, "It is necessary to learn, to read about these scams."

Events that shaped Indian businesses in 2024

Events that shaped Indian businesses in 2024

Rediff.com1 Jan 2025

Unprecedented bribery charges, farewells, separation, failed union, monumental mergers and record-breaking IPOs, along with a healthy dose of online happenings in the form of spat and lessons in customer care, corporate India saw it all in 2024.

'How Will I Survive Without My Monthly Withdrawals?'

'How Will I Survive Without My Monthly Withdrawals?'

Rediff.com24 Feb 2025

'I don't know when I will be able to access those funds.'

Cyber-fraud cases will become 'alarmingly frequent': Airtel

Cyber-fraud cases will become 'alarmingly frequent': Airtel

Rediff.com27 Oct 2021

Telecom operator Bharti Airtel's CEO has warned customers about rising cases of cyber-frauds, citing a recent instance of a fraudster who posed as company executive and under the guise of updating KYC form, tricked a user into revealing bank details to transfer large amount from the bank account. In an email outreach to subscribers, Gopal Vittal, CEO of Airtel urged users to be vigilant against such cases of cyber fraud that are becoming "alarmingly frequent". Vittal spoke of a recent case where a cyber-fraudster posing as company executive called up an Airtel customer on the pretext of updating his Know Your Customer (KYC) form, tricked him into revealing his bank details and transferred a large sum of money from his bank account.

Beware of EMI moratorium frauds!

Beware of EMI moratorium frauds!

Rediff.com9 Apr 2020

In such frauds customers get calls asking them to share their OTP in order to postpone their loan EMIs. Once the OTP is shared the amount is immediately siphoned away by fraudsters.

Best Business Ideas Under Rs 1 Crore

Best Business Ideas Under Rs 1 Crore

Rediff.com10 Feb 2025

India's e-commerce market alone is projected to reach $200 billion by 2026, making it a prime industry for ambitious entrepreneurs, explains rediffGURU Harsh Bharwani.

FIR lodged over hacking of Amazon Prime customer's account

FIR lodged over hacking of Amazon Prime customer's account

Rediff.com23 Oct 2020

The FIR was lodged at the Sector 20 police station on Thursday after the complainant, a Noida resident, alleged that her Amazon Prime account got hacked and the problem remains unresolved despite assurance from Amazon boss Jeff Bezos, an official statement said.

'We want to be trust marker for the fintech industry'

'We want to be trust marker for the fintech industry'

Rediff.com28 Sep 2024

'So, we would work with our members to ensure that we as an SRO create some sort of due diligence for fintechs.'

Have you protected your credit card against fraud?

Have you protected your credit card against fraud?

Rediff.com10 May 2013

If not, then do it now. Buy a credit protection plan. Depending on the plan you buy such programmes protect you for up to a maximum of Rs 25 lakh in the event of misuse.

Health Insurance: What You Must Know!

Health Insurance: What You Must Know!

Rediff.com24 Jun 2024

Purchase health insurance at an early age, before you incur a disease, as this makes access to health insurance difficult and raises the premium significantly.

Mahatma Gandhi's great-grandaughter jailed for 7 years in a fraud case

Mahatma Gandhi's great-grandaughter jailed for 7 years in a fraud case

Rediff.com9 Jun 2021

Lata Ramgobin, who is the daughter of noted rights activists Ela Gandhi and late Mewa Ramgobind, was also refused leave to appeal both the conviction and the sentence by the Durban Specialised Commercial Crime Court.

Wary of fraud? Go for card protection plans

Wary of fraud? Go for card protection plans

Rediff.com9 Feb 2016

While it's not difficult to fall prey to card fraud, individuals can protect themselves against losses.

5 ways to avoid credit card frauds

5 ways to avoid credit card frauds

Rediff.com17 Jan 2016

Whether it is the virtual world or the physical one using your credit card with a few precautions go a long way in keeping it safe. Be cautious and do not become a statistic in the growing credit card fraud!

Medical inflation, high coverage drive up ticket sizes for retail health insurers

Medical inflation, high coverage drive up ticket sizes for retail health insurers

Rediff.com13 Mar 2024

The average ticket size of retail health insurance in India has increased by nearly 48 per cent over 6 years due to elevated medical inflation and increased demand for higher coverage policies among policyholders. According to data by online insurance broker PolicyBazaar, the average ticket size of retail health insurance in India has increased to Rs 26,533 so far in FY24, up 48.22 per cent from Rs 17,900 in FY19.

How to prevent online frauds

How to prevent online frauds

Rediff.com23 Dec 2017

Customers taking small and convenient steps and some degree of care and precaution while paying digitally will ensure safety and security from new threats that emerge every day, says Avinash Luthria

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Rediff.com8 Apr 2022

Shivani Shinde reports. The youngest member of the Tata group, the much-awaited Tata Neu, has finally been launched for people across the country. The 'super app' offers a number of services ranging from financial services to tech, travel and even groceries. The app takes off with a customer base of 120 million, with 2,500 offline stores. According to the Tata group, the app will be a one-stop destination for all consumer needs. The super app also offers a bouquet of financial offers like Unified Payments Interface (UPI), bill payments, loans and insurance. Tata Neu will also provide other services like fashion, gadgets, groceries, travel and health.

Banks to alert customers on high value cheque payment

Banks to alert customers on high value cheque payment

Rediff.com5 Nov 2014

The Reserve Bank of India (RBI) said directions have been issued in the wake of a rise in the number of cheque-related fraud cases.

IBM bags $800 mn deal from Idea

IBM bags $800 mn deal from Idea

Rediff.com21 Mar 2007

US technology major IBM has bagged a 10-year contract worth $ 600-800 million from Idea Cellular to integrate and transform its business processes and IT infrastructure.

Customs dept needs major technological overhaul: Tax panel

Customs dept needs major technological overhaul: Tax panel

Rediff.com28 Sep 2014

The Parthasarathy Shome committee gives its second reform report to finance ministry.